• Senior Business Architect/Manager focused on vehicle sales, service systems, CRM, and integrated systems.
• Cross functional focus on developing and maintaining real-world business capabilities aligned with Corporate Strategy.
• Leverage business capability mapping and process modeling techniques to translate strategic and business initiatives into delivery-focused change initiatives across IT, Marketing, Sales, Service, and Business teams and stakeholders.
• Provide cross functional Technology leadership from vision through planning, execution and support to realize business and functional goals.
• Engage in the design of capability models and related architectural solutions of business tasks, mapping capability functionality to internal and external resources.
• Develop business transformation plans jointly with business management, guiding the build of solutions to meet requirements and handing solutions to the delivery and operational business functions of the company.
• Facilitate the transition of the business transformation plan into real-world solutions, including the delivery plan and management of execution to achieve defined goals.
• Collaborate on architectural governance and controls over implementation.
• Partner with leaders within Technology as well as Product Owners and Project Managers to: standardize and prioritize business initiatives; align and manage technology teams to delivery scope; facilitate focus on Value Driven Delivery; track delivery of functional goals.
• Manage capabilities and relationship with vendors and third-parties required to deliver solutions, to ensure alignment with the vision, desired target state, and the benefits they bring to the business.
• Provide current state assessment in order to provide rationale, feasibility and timeline for delivery investments.

Client – AutoNation – Business Architecture

• Senior consultant for the business architecture division under the digital technology umbrella.
• Act as business architect, business systems analyst, scrum master, or project manager based on project need and scope.
• Lead new implementation and process improvement initiatives of innovative and complex projects, such as digital performance dashboards, lead management system enhancements and internal/external API integrations.
• Build strong relationships with the PMO, UX, UI, BI, QA and backend teams.
• Engage with multiple cross-functional resources, operating in a Scrum, Kanban or Waterfall environment.
• Proactively communicate with product owners and stakeholders, becoming the bridge between IT and the business.
• Create and delivery project artifacts, such as conceptual workflow designs, sitemap flowcharts, scope documents, IDEF0 diagrams, API integration definitions, high-level project epics and features, and detailed functional and technical user stories.
• Manage TFS/VSTS environment during the life of the project, including team assignments, backlogs and tasks, Kanban boards, sprint performance, and dashboards

• Role of lead enterprise-level business systems analyst for the revamp, restructure, development, implementation and management of major Assurant sites, including www.assurant.com and www.myassurantbenefits.com.
• Role of lead business systems analyst for the implementation and delivery of digital solutions, such as sales portals, white label portals, self-service websites, for international and domestic clients.
• Act as consultant, scrum master, project manager, and proxy product owner based on project scope.
• Interview stakeholders, clients, and implementation teams to gather business/functional requirements, identify dependencies, and understand processes to design appropriate solutions.
• Work and build relationships with all core team members, including the project manager, product owner, system architect, security lead, UX/UI designers, QA team, and other development resources.
• Effectively drive projects by applying agile or waterfall frameworks: set up sprint and daily standup schedules; create user stories; identify impediments; track deliverable and burndown rates; host demo and retrospective sessions; manage kick-off, go-live, and warranty periods.
• Apply tracking and continuous improvement methodologies to a wide range of products by utilizing and adopting systems integration tools, such as TFS, Jira, and SharePoint.

• Role of lead analyst and SME during the implementation, consulting, support and training of the in-house applications for insurance tracking.
• Reviewed and provided project scope estimates of effort, duration and resource utilization, driving the overall management of projects.
• Managed project deliverables, including business and functional requirement documents, status reports, risk assessments, and deployment.
• Communicated status, business impacts and system changes to team members, business partners, sponsors, management and other interested parties.
• Provided technical expertise on complex initiatives by recommending and implementing system enhancements that promote efficiency, compliance and growth.
• Led and mentored other team members with on-the-project management and system development methodology.
• Maintained a thorough understanding of business processes and related systems for supported business units and system interfaces.

• Worked with the implementation, training, and consulting of HORIZON applications and interfaces, including Integrated Deposits Origination (iDO), within Financial Services
• Managed the implementation process for new iDO cross-sell products, including eSignature for TOPAZ pads and iPad devices
• Developed understanding of client needs through remote and on-site information gathering sessions with executive counterparts to pinpoint their efficiencies, best practices, and bottlenecks to consult feasible solutions accordingly
• Trained client senior management on account opening workflows of all deposit applications and interfaces
• Worked with client compliance officers to determine and build document packages for the account opening processes, which included Wolters Kluwer documents, static forms, and customized forms, depending on the state
• Worked on multiple requests for Professional Services that varied from continuous improvements consulting to new product implementation
• Acted as an on-site resource during conversion week: Answered questions, maintained data, made bank control changes and conducted last minute training when necessary

• Worked with the conversion process of the client’s core to HORIZON core, which included Customer File, Fiserv ITI, BancPac, and Bankway
• Developed understanding of client customer files through on-site information gathering and discovery sessions
• Determined and completed data mapping tables and queries for programmers and product workflow documentation
• Worked closely with the conversion team and data centers during bank control setup, data validation, and functionality testing phases
• Discussed any software customization requirement with the programming team
• Initiated overnight go-live conversion processes, created data reports, maintained data, and conducted last minute training when necessary

Bachelor of Science, BS, Industrial and Systems Engineering

Master of Science, MS, Engineering Management